Why We’re Launching Managed Services for Access Reviews and Lifecycle Automation

Over the past year, one theme has come up repeatedly in our conversations with IT, GRC, and security leaders:

“We love what BalkanID enables—but we don’t have the time or people to operate it. Can you just manage it for us?”

Today, we’re answering that request.

We’re officially announcing the general availability of BalkanID’s Managed User Access Review (UAR) and Managed Lifecycle Management services. These offerings are built to serve organizations that need strong identity governance—but lack the internal bandwidth to operate it day to day.

These managed services are designed to complement our self-service offerings—like BalkanID Lite, our SaaS-first UAR platform, and our enterprise platform, which supports advanced use cases and integrations. Now, whether you want to run BalkanID yourself or have us manage it for you, you have that flexibility.

📢 Read the official announcement here:

BalkanID Announces General Availability of Managed Identity Access Governance Services

Why Managed Services?

For many organizations, even the most user-friendly platform still requires time, attention, and coordination. We’ve seen teams struggle to keep up with audits, certification cycles, or onboarding/offboarding workflows—not because they don’t understand the importance, but because they’re resource-constrained.

Our Managed Services eliminate that operational burden. We provide the platform and the team to run it—ensuring you stay compliant, secure, and on schedule without draining internal resources.

What’s Included

Managed User Access Reviews

• Complete setup and execution of periodic UAR campaigns
• Campaign scheduling, reviewer notifications, escalations, and tracking
• Access risk insights and recommendations for remediation
• Audit-ready reports aligned with compliance cycles
• Support for 250+ SaaS, on-prem, and custom systems

Managed Lifecycle Management

• End-to-end onboarding, offboarding, and access change workflows
• Embedded playbooks for Joiner, Mover, Leaver, Service Accounts, and more
• Just-in-Time and Purpose-Based Access provisioning
• HRIS, IDP, ticketing, and app stack integrations

With both offerings, customers are paired with a dedicated BalkanID team member embedded in their Slack or Microsoft Teams—providing ongoing support, coordination, and visibility as part of your internal team.

Simple, Predictable Pricing

Each managed service—UAR and Lifecycle—is priced at $25,000 per year, covering up to 1,000 employees.

• Tiered pricing is available for organizations with more than 1,000 employees, based on total employee count.

How It Compares to Premium Support

Some of you have asked how our Managed Services differ from our Premium Support Tier. Here’s the breakdown:

• Managed Services are ideal for companies that want to offload UAR and lifecycle operations, and are working with SaaS applications or well-supported on-prem systems like Active Directory, Oracle, or SQL Server. No custom work is required—you simply need the process managed end-to-end.
• Premium Support includes everything in Managed Services, plus:
  • Development of custom integrations for proprietary or homegrown on-prem apps
  • Custom playbook engineering and workflow design
  • Direct collaboration with our product and engineering teams
  • Prioritized roadmap input and early access to features

In short:

• Managed Services = operational ownership, no customization
• Premium Support = operational ownership + deep customization

Built for Flexibility

These services are fully compatible with both our BalkanID Lite and Enterprise Platform customers. Whether you’re a cloud-first company looking for compliance automation, or a hybrid enterprise with legacy systems, we support both models:

• Use BalkanID as a self-service platform, with your team in control
• Opt for a fully managed service, with our team running it for you
• Or do both—start managed and transition to self-service as your team scales

Final Thoughts

This offering was built based on real customer demand—and we’re proud to make it generally available starting today.

If your team is overworked, if audit fatigue is setting in, or if lifecycle and access review tasks are falling through the cracks, this may be the best path forward.

We’re here to help you stay compliant, reduce risk, and free up your team. And now, we can do that without you ever having to touch a dashboard.

Let us handle the operations, so your team can focus on what matters most.

To learn more or request a managed services consultation, visit www.balkan.id/pricing.

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